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SUPPORT SYSTEM UPGRADE

Home › Forums › General Discussion › Support system upgrade
5003 jun
241 posts
Author was featured Staff Sold between 100 and 1 000 dollars Bought between 10 and 49 items

To all Envato members. Sometime in the next few hours we are upgrading our support system. Unfortunately we are going to be expecting 1-2 hours of down time. After submitting a ticket, if you have not received an automatic confirmation email from our support system, this will mean that our support system is not online yet. In which case please wait for an hour or so and re-submitted the ticket again. We are sorry for any inconvenience.

Posted about 1 month ago
29178 JType
399 posts
Exclusive author Author was featured Referred at least one person Sold between 100 and 1 000 dollars

Sounds good! :)

Will there be any major changes with the new support system?

Posted about 1 month ago
38392 joelfalconer
88 posts
Site manager Reviewer Moderator Sold between 1 and 100 dollars Bought between 1 and 9 items

@JType: I don’t think the changes will be on the frontend, as far as I’m aware it’s the support backend that the form on this site interfaces with getting an upgrade.

Posted about 1 month ago
29178 JType
399 posts
Exclusive author Author was featured Referred at least one person Sold between 100 and 1 000 dollars

@joel: Well, I never experienced any problems at all with the support system personally, so any improvements on an apparently already good system must mean that it’s gonna end up being pretty uber! :P

Posted about 1 month ago