PROBLEM WITH PRE LOADERS AND DYNAMIC TEXT FIELDS.

I’ve bought a couple of pre loaders from FD. The last 2 I bought are full screen pre loaders. Both work fine and are very easy to get working. The problem I’m having is that both these pre loaders are meant to show a percentage figure via dynamic text field but neither of them show up when the pre loader runs. Apart from that the pre loaders work. Why isn’t the dynamic text functioning?

I remember that there was a certain situation where dynamic text fields wouldn’t function in Flash but I can’t remember what that situation was. Masks or something? Anyone got any ideas?

Both pre loaders are by Digital Science but he doesn’t seem to be answering questions.

Thanks for your help.

Well there are no masks. Got me stumped. Embedding worked for a day and today it wouldn’t show up again. Go figure. Anyways putting pre loaders on the loading swf is bogus I think. Having the preloader on the main swf is a much better way to go and shows progress from the beginning of the load. I’m going to go back to making them myself and stop wasting time with these FD ones. Particularly from authors who are rude and have time to talk to people on the forums but refuse to answer a simple query from a customer.

Market forces apply and Digitalscience gets no more of my money.

philco If embedding fonts worked and then didn’t work, u either changed something in the flash file code or the font itself has an issue. I would revert to my version that worked and try again or try another font. In all of my files I always embed the fonts so the text will always display.

As for not replying sooner, it’s not that I chose to ignore you, it’s just that I haven’t got to you yet, I get about 10 support emails and 10 file comments a day. So I don’t have time to answer everyones questions as I also work full-time and have my own freelance work to do. Most of the time I only answer to the more serious support issues, like file glitches or help with customising the file and I’m not here to be on 24 hour stand-by for Flash lessons.

It’s a misconception that FlashDen authors are obligated to support their files and it is not enforced by FlashDen in anyway. When buyers come to the site they are FlashDen’s clients and the author is simply the supplier of the files, taking a percentage of the purchase price per sale. But it is important for authors to support their files as a lack of support and a lot of negative comments on a file could lose potential sales. This usually happens if a file has a bug. If there was a glitch on my file I’d always try fix it and re-upload the updated version. The rest of support emails and comments are usually customisation requests or help integrating the file. Due to lack of time I cannot answer every single request so that’s just something buyers have to understand. Files here are dirt cheap compared to competitor sites so if you’re not willing to pay for support you’re not going to always get it here. But it’s good you took the initiative to figure it out on your own, that’s the best way learn.

It’s a misconception that FlashDen authors are obligated to support their files and it is not enforced by FlashDen in anyway. When buyers come to the site they are FlashDen’s clients and the author is simply the supplier of the files, taking a percentage of the purchase price per sale. But it is important for authors to support their files as a lack of support and a lot of negative comments on a file could lose potential sales. This usually happens if a file has a bug. If there was a glitch on my file I’d always try fix it and re-upload the updated version. The rest of support emails and comments are usually customisation requests or help integrating the file. Due to lack of time I cannot answer every single request so that’s just something buyers have to understand. Files here are dirt cheap compared to competitor sites so if you’re not willing to pay for support you’re not going to always get it here. But it’s good you took the initiative to figure it out on your own, that’s the best way learn.

I think we should clarify the fact that Authors are not responsible for giving free support anytime somewhere in knowledge base of customer.

Indeed, most popular authors try to satisfy all their customers but some of them just don’t realize and appreciate that.

Lastweek I was so busy that I had to ignore some emails for a few days, one of them requested me to look at the file to find the error she encountered (pretty sure it’s just user error) but I had no time at all, then she replied she has wasted money because of buying something from me and she learnt a lesson, blah blah blah. Finally she dropped me 1 star in the file

Btw, I kinda don’t like the rating system, it’s totally based on customers regardless the quality of files, if they don’t feel happy they give it bad rates.